5th International Conference on Qualitative and Quantitative Methods in Libraries
QQML 2013 Sessions - Workshops - Posters
WORKSHOP: Impact evaluation workshop Workshop Organizers: Mr. Markku A. Laitinen, Planning Officer, The National Library of Finland and Ms. Anna Niemelä, Service Coordinator, The National Library of Finland
The libraries have a long tradition in collecting statistical data and other evidence - user survey data etc. - about their operations. In practice, the utilization of data collected may not be as versatile as possible. However, the evidence of effectiveness and impact of library services may be of crucial importance for libraries to survive in the current economic atmosphere. Hence, we invite library experts around the world to unite their forces to find new good practices to show impact and value of libraries! In the workshop, we seek together answers to following questions: - To which quarter do you prove impact and value of your library? - How do you show that services provided by your library give additional value to your customers/target group? - What kind of information or data is necessary to collect in order to show the impact and benefits of your library? The workshop is carried out in 3 sessions with same content during the conference
WORKSHOP: Information Grounds: A field method and design workshop for supporting how people experience everyday information in informal social settings Workshop Organizer: Dr. Karen E. Fisher, Professor, University of Washington Information School, USA
Information Grounds are informal social settings where people create, remix, and share everyday information all while attending to another activity—cafes and pubs, hair and tattoo salons, grocery stores, football games, waiting rooms, parks, libraries and book stores, public transport, the beach… online settings too, including Warcraft, Etsy, Pinterest and more. Fisher (writing as Pettigrew, 1999, p. 811), defined information grounds as synergistic “environment(s) temporarily created when people come together for a singular purpose but from whose behavior emerges a social atmosphere that fosters the spontaneous and serendipitous sharing of information,” and later developed propositions and a typology (Fisher, Landry & Naumer, 2007; Counts & Fisher, 2010; pie.uw.edu). In this all-day, two part-workshop, participants will (a) learn the information ground “people-place-information” conceptual framework and basic field methods for studying information grounds, (b) conduct fieldwork in Rome, and (c) analyze their observations using a design thinking approach that considers how their information ground might be served and utilized by tweaking people, place, information factors via applications, services and policy. Implications for how libraries can be promoted as information grounds are a key highlight. Note: this workshop is a blast—very conceptual, but practical and hands-on: bring your walking shoes, sun block, note pad/sketch book, digital camera and Euros for espresso and biscotti. Counts, S., & Fisher, K. E. (2010). Mobile Social Networking as Information Ground: A Case Study. Library & Information Science Research, 32.2, 98-115. Fisher, K. E., Landry, C. F., & Naumer,, C. M. (2007). Social spaces, casual interactions, meaningful exchanges: An information ground typology based on the college student experience. Information Research, 12.2. http://informationr.net/ir/12-2/paper291.html
WORKSHOP: LibQUAL+™ in Europe: A Five Year Review of Results and Trends Identifying Our Customers’ Needs and Expectations: A Data Driven Approach and Analysis Through the Use of LibQUAL+™ Workshop Organizer: Michael Maciel, Texas A&M University Libraries, USA
The purpose of this workshop will be to demonstrate how effectively and efficiently libraries can identify their user’s needs and expectations. Results from the past five years of European libraries that participated in LibQUAL+™ will be used throughout the program as examples. LibQUAL+™, a user-centered survey and program, enables library users to speak directly about the quality of service they want to receive, access to information they require and the learning spaces they need your library facilities to provide. These insights in turn can be used by libraries to help craft their mission statements, development and market the services they provide and ultimately make very strong cases for funding.
There will be four parts to the presentation. First, the current economic and technological challenges that libraries face will be discussed. The question of learning how to keep up with technology, as well as the constant struggle to balance services and information resources will be addressed. An overview of the LiQUAL+® program, its resources will be presented. Further, it will be shown how from the very beginning, through the LibQUAL+ registration process, the program helps libraries understand the depths and facets of its customers. The workshop will emphasize how effectively LibQUAL+™ can be used to identify and address economic and technological challenges. Second, the presentation will, using an actual example, demonstrate how to prepare for the implementation and administration of the LibQUAL+™ survey while it is live. Topics such as marketing the survey to ensure successful participation, the review and response to data while the survey is live and understanding the wide inventory of methods available to review your final results will be covered. Third, methods, analyses and presentation of LibQUAL+ survey results will be discussed. This QQML presentation will demonstrate these methods using aggregated data from European libraries that participated in the LibQUAL+ between the five years of 2008 through 2012. The review will include comparisons of results by user groups, results by category, usage analysis, and a trends analysis over the past 5 years. Fourth, this presentation will discuss the distribution and marketing of the survey results to the libraries’ internal customers (e.g. service departments, acquisitions and cataloging departments, and information technology departments), its external customers (e.g. colleges, schools, departments and student groups), and to the institution’s administration. The presentation will conclude by once again addressing the myriad of challenges a library faces, the solutions that LibQUAL+™ can provide and, finally, the need for an ongoing commitment to assessing user needs and expectations.
SESSION TITLE: Bibliometric research Coordinator: Teresa S. Welsh, Ph.D., Associate Professor, Library & Information Science, University of Southern Mississippi, USA Scope & rationale: Bibliometrics literally means the measurement of books but it has come to mean the analysis of patterns of information related to usage data or publication data in print or electronic format. This session will focus on research such as publication pattern analysis, citation analysis, and content analysis of scholarly literature, Web sites, databases, or collections.
SESSION TITLE:Library and Information Science Post-Graduate Student Research Coordinator: Teresa S. Welsh, Ph.D., Associate Professor, Library & Information Science, University of Southern Mississippi, USA Scope & rationale: Post-graduate students will present research on a variety of topics related to LIS. In order to promote evidence-based librarianship, it is important to provide a venue for masters and doctoral students to report on their research and contribute to the body of scholarly LIS literature.
List of papers 1. Primary Source Material Relating to the Tudors within the City of London Author: Jamie Jones, University of Southern Mississippi, USA Abstract: The purpose of this study was to identify and examine primary-source materials in the London area related to the Tudor dynasty. The location, value and/or historical importance of each item was noted, as well as any preservation efforts. The Tudor monarchy reigned over some of the most tumultuous times in English history and the proper way to go about educating oneself on Tudor history is to locate and research primary-source materials related directly to that time period with a clear emphasis on materials that were either directly connected to the monarchs specifically or materials that can be attributed to them such as portraits painted of them in their lifetime. Reading documents written in the hand of Queen Elizabeth I can connect a historian to the power her hand yielded; studying a portrait of King Henry VIII allows one to feel the power and strength emanating from his stance in the portrait. Viewing and reading Edward VI’s Devise of Succession with the child-like handwriting of a sickly boy king is incredibly powerful because one can sense the tremendous pressure he must have been under up to the point of his death. Each document, portrait, book and personal possession can provide historians with a piece of history that has the power and capability to inform us of the times when the Tudor dynasty ruled over England 2. A Bibliometric Study of LIS Literature Related to Academic Law Librarianship Author: James Parks, University of Southern Mississippi, USA Abstract: Academic law librarianship as a career has experienced an increase in expectations as law librarians have become more closely intertwined with the scholarly mission of today’s law school. A bibliometric analysis of library and information science literature pertaining to academic law librarianship supports this idea as each year more academic law librarians are publishing articles covering a wide range of complex issues faced by all law libraries. The number of scholarly articles per year increased over the time frame of this study as well as the average number of authors per article. The results of this study identified three core journals that published most of the articles on this topic: Law Library Journal, Legal Information Management, and Legal Reference Services Quarterly.
SESSION TITLE:Methods and Approaches to Integrate Social Justice in Library and Information Science Coordinator: Bharat Mehra, School of Information Sciences, University of Tennessee, Knoxville, Tennessee, USA Scope & rationale: This session focuses on the methods, approaches, and strategies that diverse library and information science (LIS) educators, practitioners, and service providers have adopted to integrate and actualize social justice principles in their information-related work and activities. Presenters will critique various quantitative, qualitative, action research, and/or mixed method approaches and question their significance and applicability to achieve action-oriented socially relevant outcomes in their work that further community-wide progressive changes partnering with, and, on behalf of people on society’s margins. The discussion will extend the discussions initiated during the first panel on social justice in LIS that was presented last year during the 4th International Conference on Qualitative and Quantitative Methods in Libraries, in Limerick, Ireland. The session will present speakers who engage in research and teaching that aims to generate social impacts and community involvement in LIS practice, education, service design, and program implementation, with a focus on method analysis and implementation.
List of papers 1. Recruitment and Retention in the Information Technology Rural Librarian Master’s Scholarship Program (Part I and Part II): Implications of Social Justice in the Southern and Central Appalachian Region Author(s): Bharat Mehra, Vandana Singh, School of Information Sciences, University of Tennessee, Knoxville, Tennessee, USA Abstract: The Information Technology Rural Librarian Master’s Scholarship Program Part I (ITRL) and Part II (ITRL2) are two grant projects funded by the Institute of Museum and Library Services to the School of Information Sciences (SIS) at the University of Tennessee (UT). The purpose of both is to recruit and train rural library paraprofessionals working in the Southern and Central Appalachian (SCA) region to complete their master’s degree part-time in the UT SIS’ synchronous distance education program. Sixteen ITRL students completed their graduate education from June 2010 – August 2012 combining work experience in regional libraries with a graduate curriculum that focused in information technology (IT) and rural librarianship, while thirteen ITRL2 students will complete a similarly structured program from June 2013 – August 2015. This paper discusses the social justice implications in its analysis of the recruitment and retention methods in the ITRL and ITRL2 that have been made to identify the best candidates from the rural SCA communities. 2. A Case Study of Migration to an Open Source ILS: Partnership among the State Libraries Author: Vandana Singh, School of Information Sciences, University of Tennessee, Knoxville, Tennessee, USA Abstract: This case study will describe the experiences of librarians in a small consortium and their collaboration with the state library during the process of migration to an open source integrated library system (ILS). Social justice is conceptualized in terms of policies, such as the “redistribution of goods and resources to improve the situation of the disadvantaged” (Bankston, 2010). With this understanding of social justice—issues of resources, power balance and negotiations—will be discussed using case study as a methodology. The objective of this case study is to understand the roles played by different stakeholders and the power dynamics of such a collaboration through the lens of social justice. Reference: Bankston, III, C. L. (2010). Social justice: Cultural origins of a perspective and a theory. Independent Review, 15(2), 165-178. 3. Building Civic Capacity Using a Holistic Approach to Public Library Service: Implications for Social Justice in the Cayman Islands Public Library Service Author: Kaurri C. Williams-Cockfield, Cayman Islands Public Library Service, Grand Cayman, Cayman Islands Abstract: The Cayman Islands Public Library Service has been developed along the traditional book-centric approach to public library service since its inception. The Cayman Islands, as a country, is struggling with a variety of quality of life issues including: 1) An increasing number of unemployed Caymanians; 2) A decline in the banking and tourism industries, which provide the economic foundation for the country; and 3) An unstable, and often contentious, political system that repositions government structure and policy with each election. Underpinning these issues is the need for Caymanians to participate in the decisions that directly impact their quality of life. To this end, Caymanians will need to become information literate, civically engaged and aware of the global market and, cognizant of and participatory in the preservation of their individual cultural heritage in order to ensure on-going economic viability for the country. An analysis of the information access practices in the Cayman Islands identified a need to restructure public library services and resulted in the adoption of four key strategic directions. This paper will discuss the social justice implications in the development and implementation, as well as potential impact, of The Cayman Islands Public Library Service Strategic Directions 2012-2017 on the existing social, political and economic conditions in the Cayman Islands. 4. Information Technology Services and School Libraries: A Continuum of Social Justice Author: PT Dadlani and Ross Todd, Rutgers University–New Brunswic, USA Abstract: This brief paper first develops a social justice typology that maps out conceptions of social justice and their relationship to library services. Based on this typology, it presents research findings that seek to understand what social justice principles facilitate the provision of information technology service in school libraries. This paper is based on data from focus groups of seven exemplary high school libraries in the state of New Jersey. Using a social justice framework, it was found that no single social justice principle guided specific actions of the school libraries studied; instead a process of moving between different principles of egalitarianism and utilitarianism based on resource availability was used by teachers and school librarians in providing information technology service to their respective schools. This research presents a qualitative methodology for studying social justice principles that addresses the sustainability of school libraries and their ongoing transformation and development as community information technology hubs and learning centers.
SESSION TITLE:Examining online reference data: quantitative and qualitative approaches Abstract: Ask a Librarian is a virtual reference service that provides online research help to university students across Ontario, Canada. The service supports students at nine universities (representing more than half of all full-time equivalents in Ontario) and is staffed by librarians and library school students from those same institutions. All chats that occur within the Ask a Librarian system are recorded and stored by the system. This dataset, which consists of transcripts and participant information, currently contains nearly 20,000 records of chats that took place over the last 13 months. The large scale of this dataset provides an opportunity to employ both quantitative and qualitative methods to gain a broad sense of the state of virtual reference in Ontario and to dig deeper into individual patron/librarian interactions occurring in Ontario university libraries. We will discuss our initial results and address some of the challenges involved in conducting analysis of this massive online dataset. Some of the considerations for working with this data include patron and staff privacy, patron’s English language skills and their impact on the patron-librarian chat communication, and also the differences and similarities amongst the nine distinct library communities that participate in the service.
Presenters: Klara Maidenberg, Virtual Reference Services Librarian, Information Technology Services-OCUL-VDX Project, University of Toronto Libraries and Jenaya Webb, Public Services Librarian, Ontario Institute for Studies in Education, University of Toronto Libraries
SESSION TITLE:Collaboration projects in evaluating and promoting information science and library services Chair: Prof. Dr. Angela Repanovici, Transilvania University of Brasov, Romania Scope & rationale: In this session we are looking for best practice and good results in evaluation and assessment models for all kinds of libraries. We are especially interested in international collaborations in creating and implementing tools for one library/locality/country or several. Typical papers for this session would show practical and theoretical considerations, dealing with issues of use for libraries or teaching information science.
Presenters 1. International collaboration in evaluation of information literacy user needs Authors: Angela Repanovici, Transilvania University of Brasov, Romania, Ane Landoy, Bergen University Library, Norway, Natalia Cheradi, Economical Science Academy, Chisinau, Moldavia Abstract: In teaching information literacy a number of methods for formative or summative assessment have been used successfully. In our international project "Development of New Information Services for Moldovan Higher Economic Education - CPEA 2012/10091" we use electronic questionnaires in assessing the level of skills a student has in identifying, finding and evaluating the information needed for a task; evaluating and retrieving information; communicating information ethically and avoiding plagiarism. The results from the survey of Moldovan students will be presented, compared with similar international studies. 2. National Library of Romania – a new headquarter – new challenges and perspectives Author:Elena Tarziman, University of Bucharest, Romania Abstract: Romania has a relatively young National Library, comparing with other European national libraries and its collections reflect, by its troubled existence, development and structure the historical pathway of Romanian people. Established in 1864, The Central Estate Library was closed in 1901 and reopened in 1956 with a total fond of 41.959 bibliographic units. Today the library holds more than 12.000.000 bibliographic units. The specific national functions of the National Library, organizing Legal Deposit, National Bibliographic Agency and National Office for International Exchange of Publications, National Centre for ISBN-ISSN-CIP or coordinator of the National Digital Library and the administration of its constant growing collections were difficult to carry on for more than six decades in absence of an adequate headquarter. The communist period left a strong mark in the development on the National Library: the reopening and the collection development policy, taking over of some personal and institutional funds, current acquisition, donations, transfer and international exchange. The activity and the services of The Library developed in several buildings and stacks in various places in Bucharest and the country. The first plans and discussions about a headquarter to contain all collections and activities of the National Library started at the end of the sixth decade of the XXth century. Only in 2011 the construction of this building was finished after the Government assumed as a project of national priority and with funding from The World Bank. The moving in this new building was the most important chapter in the history of the National Library of Romania. For this project was elaborated a strategy to ensure a safe relocation of collections in the new place and for the future development of the workflow. Also it has been developed a policy for the publications from the remote stacks inaccessible for the public for decades and their integration in the new established stacks. The new building offered the opportunity to rethink the entire organization: to redesign the workflows, to add services addressed to new categories of users (children, youth, persons with disabilities, on line users), to organize new types of events thanks to new specific spaces (exhibitions, concerts) and open spaces within the building and outside the building. The paper aims to point out the main challenges raised by the moving in this new building and how it will help to redefine the institutional identity on National Library of Romania. 3. Teaching approaches of information literacy, how to evaluate teaching activity Authors:Angela Repanovici, Transilvania University of Brasov, Romania, Manolis Koukourakis, Crete University Library, Greece Abstract: Information Literacy has been a key topic in academic library circles for many years, building on the User Education and Information Skills which went before it. The challenge has been to implement one curriculum to demonstrate the importance of being able to identify, locate, retrieve, evaluate and use information effectively is well worth while in developing learning techniques which can be used throughout life. The paper presents experience in TEMPUS PROJECT: 517117-TEMPUS-1-2011-1-IETEMPUS-JPHES, Developing information literacy for lifelong learning and knowledge economy in Western Balkan countries, regarding teaching materials and how to evaluate teaching activity. We propose some key performance indicators to be achieved and one electronic questioner was addressed to each student at the end of an IL courses. The Likert scale was adopted for students to specify their level of agreement i.e. strongly agree, Agree, Maybe, Disagree, Strongly disagree. Like one important conclusion to have a higher quality of teaching activity it is essential to gather information which will enable you to assess the effectiveness of teaching and the learning achieved. This will help you identify successes and failures and provide evidence to inform your future practice. 4. Museum collections in a library: Valorisation and case study: Batthyaneum Branch of National Library of Romania Author: Doina Hendre Biro, National Library of Romania Abstract: The Batthyaneum branch from Alba Iulia of National Library of Romania is placed among the most prestigios cultural institutions in Romania with a bicentennial tradition. The cultural thesaurus preserved here consists in manuscripts and rare books: more than 1200 manuscripts starting from the 9th century, among which the famous Codex Aureus or Das Lorscher Evangeliar and the biggest collection of incunabula from Romania (570 pieces). Aside these the library holds and important archival fonds and museum collections. The Batthyaneum library was established in 31 of July 1789 from the initiative and expense of the Roman Catholic bishop of Transylvania Batthyány Ignác (1741-1798), within the frames of the cultural foundation initially named Institutum Batthyaniani Albae Carolinae/ Batthyány Institute from Alba Iulia. The Bishop Batthyány Ignác is part of gallery of the great founders of cultural establishments in Transylvania at the turn of the eighteenth century and nineteenth century, along with Samuel Baron Samuel von Brukenthal and Count Teleki. As a part of his cultural and scientific researches Bishop Batthyány Ignác collected medieval documents, manuscripts, old and rare books, coins from archeological findings, shells and minerals. The personal collection of the Bishop Batthyány Ignác was the core of the library of Batthyány Institute and today represents the most precious part of the library. Today the museal collection of Batthyány library holds collections of coins, seals, medals, decorations, bills, minerals, shells, astronomical instruments, religious art pieces, old pieces of fabric, paintings and archeological pieces. The first exhibition of the museum collections took place in 1912 and after 100 years, in 2012, a new exhibition was organized with the intention to be transformed in a permanent exhibition. The paper aims to present the challenges raised by this reopening of the museum collections of the The Batthyaneum branch from Alba Iulia of National Library of Romania: from the rediscovery of some of the pieces, restoration issues to designing a brand new museum exhibition place in to a library. 5. Libraries as sources of investigation for the history of Romanian illustrated press at the beginning of XXth century Author: Adriana Dumitran, National Library of Romania Abstract: By the moment the Romanian illustrated press established its own firm frames at the beginning of the XXth century the European illustrated press had already a long history. From the first illustrated magazines, Penny Magazine (1832) or Magasin pittoresque (1833), to name just two of them, they shaped a new way of watching the world. The image started to play a more significant role and also grew the dimensions of the images within the paper pages. The technological discoveries and printing technologies improvements allowed the reproductions of photographs in press. Illustrated press became more reachable to the common reader and the huge presence of images influenced the perception of the public over the events depicted. With a delay of a few decades the illustrated press started to play its role in Romania too. The war of Independence (1877-1878) was the moment when two illustrated newspapers, Resboiul and Dorobanţul, presented to the public the figures of the main actors of war and the most important the figures of the Romanian soldiers who fought and died for the independence. In the last two decades of the XIXth century the desire to align to the European evolution of the illustrated press determined a constant and fruitful competition among the Romanian journalists. The illustrated press became more specialized from daily press with images, Universul with his many supplements to deluxe quality paper, Ilustratiunea Româna covering the cultural and social life. Little known, even in Romania, the illustrated papers lay hidden in libraries. The purpose of this paper is to present a general overview of the Romanian illustrated press at the beginning of the XXth century with examples taken from Romanian libraries. 6. Open Access impact on the visibility of science Author: Nelly Ţurcan, Moldova State University Abstract: The article approaches the visibility of science using bibliometrics indicators. Based on data from "Web of Science" and SCImago Journal & Country Rank it analyzes scientific productivity of Romania and Moldova. It presents the benefits of open access for researchers, universities and countries. It examines also the opinions of researchers from the Transilvania University of Brasov and Moldova universities regarding the benefits of open access to scientific visibility.
SESSION TITLE:Researching as we practice: the experience of academic librarians Coordinator: Maria G. N. Musoke (PhD), Prof. of Information Science and University Librarian, Makerere University Library, Kampala, Uganda Scope & rationale: Academic libraries operate in multi-faceted institutions. Due to the need to provide cutting edge service, Makerere University Library (Maklib) has evolved in its approach to service delivery. This has been a result of innovative leadership and a series of research undertaken by Librarians at Maklib, which have yielded new and innovative ways of service delivery. In order to sustain innovations, Maklib has continued to focus on research, outreach, training, learning from other academic libraries and engaging in meaningful partnerships regionally and internationally. In the process, Maklib has learned lessons which have been used to address local problems. This has been fueled by the reality of the world being a global village, thus external experiences, increased Library user expectations and involvement in the information chain have caused a paradigm shift in the way Maklib handles library service delivery regardless of local bottlenecks. This session, therefore, is intended to share Maklib's experiences which can be adapted by other academic libraries. Some of the researches to be shared are:
-Evaluation of the IR using the balanced score card. -Information Technology as an enabler of knowledge management processes with use of the Virtua Integrated Library System at Makerere University Library, Kampala, Uganda. -Measuring Usage of new library books and computers. -Enhancing subject access to locally published resources.
List of papers 1. Informing policy and practice through assessment of new library books’ usage at Makerere University Authors: Maria G. N. Musoke, Andrew Mwesigwa and Agnes Namaganda, Caroline Ilako, Monica Naluwooza, Patrick Sekikome, Philliam Adoma, Rachel Nakalembe, Sylvia Munafu and Wilberforce Musoke, Makerere University Library, Uganda Abstract: Makerere University Library (Maklib) procured over 10,000 latest editions of textbooks with funding from Carnegie Corporation of New York (CCNY). The books were selected by lecturers from all academic departments. Prior to the selection, lecturers were trained in modern book selection methods to ensure that they made appropriate selections and updated the reading lists. Once received, the bibliographic records of new books were entered in the Virtua Integrated Library System. After one year, Maklib conducted a study to find out whether the new books were being used, how relevant the books were to users’ needs, whether the reading lists were current, whether user education, library catalogues, etc. had any influence on the usage of new books. Data was collected using a short questionnaire that had ten questions, two of which were open ended. The first set of data was collected for two weeks during the peak period (11th and 12th week of the semester) and using the Virtua Library System circulation module. The second set of data was collected during the 5th and 7th weeks of the semester and using the self-administered questionnaire and the circulation module. The quantifiable data was analysed using Google spreadsheets, while the qualitative data was grouped into themes and categories. The findings indicated that the books were overwhelmingly relevant; most reading lists had most of the new books confirming that they had been updated and hence the book selection training was timely. User education and other information literacy training contributed to raising awareness about the new books. The paper concludes by highlighting lessons learnt, their implications for policy and practice and identifying emerging areas in library services at Maklib that require further research. 2. A system dynamics decision support system for the book bank system at Makerere University Library Author: Andrew Mwesigwa, Makerere, University Library, Uganda Abstract: The paper is a case study of the acquisition function of the Makerere University Book Bank system. It emerged from the author’s Master of Science in Information Systems degree research project at Makerere University. The paper tests and validates a dynamic hypothesis of a simulation Decision Support Tool for evaluating the impact of the critical success factors in collection management (CM) (Mwesigwa, 2012). With the application of the dynamic synthesis methodology as developed by Williams (2002), it was possible to depict acquistions workflow and stakeholder input in decision making, thereby optimizing CM performance. This paper sets out to discover the critical success factors for an optimized book bank system and to investigate the workflow of the book-bank system, thereby promoting shared understanding amongst stakeholders and providing for stakeholder input. The computer simulations reveal system behavior over time which highlights the sensitivity of the underlying cause and effect factors on the library service. The resulting framework of this work is a decision support system that libraries can adapt to make informed decisions. 3. Evaluation of Makerere University library services: optimising service delivery Authors: Agnes Namaganda, Monica Naluwooza and Patrick Sekikome, Makerere University Library, Uganda Abstract: This paper presents findings of the 2012 review of Makerere University Library (MakLib) services. The evaluation looked at efficiency and effectiveness of the Library services. The aim of the study was to gain an insight into the attitudes of users towards the Library and to determine whether the users’ needs were being met. The specific objectives were to: assess the level of satisfaction with the Library services; examine the extent to which library services are consistent and timely; determine whether the information and research needs of the users are adequately met. In addressing the objectives the research design was exploratory in nature. The researcher used a qualitative research design to provide opinions about their information needs, experiences, and their recommendations about how the Library could develop services to meet their information needs. The quantitative design consisted of an online survey aimed at obtaining a measure of the overall levels satisfaction and attitudes to particular aspects of service delivery. Key findings indicated that, the library delivers significant value-added services by deploying modern information technology. Library users are aware of the wide range of information services available. However, there are clear indications that, there is a wide gap in the staffing levels within the University Library. Computer hardware and software, technical support and training were all identified as significant technological needs. The library needs to respond to marketing of the library services to new users and more emphasis on induction and User Education programmes. 4. Evaluating Makerere University library’s institutional repository using the balanced scorecard Author: Monica Naluwooza, Makerere University Library, Uganda Abstract: This study evaluated Makerere University library’s Institutional Repository using the balanced scorecard. As a performance management tool, the balanced scorecard has been successfully applied to university libraries in developing countries and also been used for the purposes of strategic planning in other kinds of organizations. An institutional repository is one of the ways through which an academic institution captures and preserves the intellectual output of their faculties, students and staff. (Crow 2002:4). Musoke (2010: 9) indicates that MakLib plays a great role in delivering digital content to the university community, Uganda, and the world at large through the establishment of the IR (USDL) that gives access to local knowledge and information in the Ugandan education system. It is manifestly clear that the problem at MakLib is that there has not yet been a systematic evaluation of its Institutional Repository (IR), and that the balanced scorecard is potentially the ideal tool for this purpose. This study will therefore investigate the application of the BSC to evaluate the IR at MakLib. The study was timeous because MakLib’s Institutional Repository has not yet been evaluated since its inception a few years ago. A hybrid methodology blended a number of appropriate data collection methods within a qualitative approach. The emphasis was therefore on the analysis and interpretation of the key primary and secondary sources related to the topic, supplemented by key informant analysis and the comparative method. The primary sources included original planning documents, reports, and website pages. The example of the application of the balanced scorecard to the University of Pretoria Library’s open scholarship program was the basis for the comparative evaluation. The findings of the study revealed the inadequacies of MakLib’s Institutional Repository and proposed a strategy map for an improved Institutional Repository. On the basis of the analysis and interpretation of the data, the study also explicated MakLib’s e-strategy as an additional achievement. The general conclusion is that the balanced scorecard is an effective tool for the strategic implementation and evaluation of e-services of an academic library in a developing country.
SESSION TITLE:Using qualitative and quantitative methods in digital library education and research Coordinators: Sirje Virkus, Professor, Tallinn University, Institute of Information Studies, Estonia & Aira Lepik, Associate Professor, Tallinn University, Institute of Information Studies, Estonia Scope & rationale: This session aims to encourage the discussions and provide examples of usage of qualitative and quantitative methods in digital library research. This session comprises seven papers each of them will be presented by individual authors. All seven authors are related with Digital Library Learning (DILL) master programme - four are current master students, one is DILL graduate and two are faculty members. Authors explore in their papers the issues related to digital library education, social, economic, educational and organizational aspects of digital libraries, and social networking issues in the different regions of the world using a quantitative and qualitative inquiry.
The students' papers of this session are based on research done within their Master Thesis projects in the Digital Library Learning (DILL) programme at Tallinn University or their PhD Thesis projects. DILL is a two-year Master Programme for information professionals who intend to work in the complex world of digital libraries. DILL is offered in cooperation between Oslo and Akershus University College of Applied Sciences (Norway), Tallinn University (Estonia), and Parma University (Italy) - http://dill.hio.no/
List of papers Using qualitative and quantitative methods in the Digital Library Learning/DILL Master Programme, Sirje Virkus Educational opportunities of MOOCs (Massive Open Online Course), Ravinder Pallikonda Open educational information literacy resources, Haleh Rajabi Issues of health information literacy, Md. Nazmul Hasan Building a participative methodology for the facilitation of information literacy courses, Juan Daniel Machin Mastromatteo and Sirje Virkus Management of digital content: analysis of training needs in Estonia and Serbia, Valentina Milovanovic Individual project options in Human Resources Management/HRM module: a case of Digital Library Learning/DILL Master Programme, Aira Lepik
SESSION TITLE:Methods in Libraries Studies research: a postgraduate perspective Coordinator: Dr. Egbert J. Sanchez Vanderkast, Research Institute for Library and Information Studies of the National Autonomous University of Mexico (UNAM), Mexico. (Instituto de Investigaciones Bibliotecológicas y de la Información, Universidad Nacional Autónoma de México) Scope & rationale: At Postgraduate program of the National Autonomous University of Mexico in Library and Information Studies, research is done by the master and doctoral level students. Most of these applied quantitative and qualitative methods of any kind. The aim of this session is to present seven different topics/themes, the use of qualitative method and several techniques, the findings and/or final results.
List of participants: 1. Methodological Proposal for Analyzing the Development of Information Policies to Promote the Society of Information and Knowledge in Mexico Author: Maria de los Angeles Medina Huerta, M.L.I.S., student in Library and Information Studies in the National Autonomous University of Mexico (UNAM) Abstract: The aim of this article is to present the methodological proposal to analyze the information policies intended to promote the society of information and knowledge in Mexico. A comparative study with the purpose of identifying the following is proposed: 1) Type of policies designed in each entity and scope regarding the concepts of society of information and society of knowledge. 2) Factors prevailing in the development of information policies. 3) Type of information policies common in Mexican institutions. 4) Agreement with information policies proposed by the Federal Government. The relevance of applying the qualitative comparative analysis (QCA) proposed by Charles Ragin is considered. 2. Comparative Analysis in the Ethical Use of Information and Librarianship Education in Mexico: an Investigation Process Author: Antonio Cobos Flores, Ph.D. student in Library and Information Studies of the National Autonomous University of Mexico (UNAM) Abstract: The aim of this investigation study is to perform a comparative analysis of study programs and plans taught in higher education schools in Mexico related with Librarianship, and Information Sciences, regarding how students use the information, as well as to analyze how professors are involved in the ethical formation for the use of information. Authors like Luciano Floridi and Rafael Capurro, among others, have studied in depth the importance of Information Ethics in regard to its nature, scope, and purpose. However, the importance of analyzing the ethical use of information by the users, and moreover, in the professional education and training related with information has been set aside. Thus, a need to perform comparative investigations in the training schools of the future professionals of information in Mexico emerges for understanding the situation of the ethical use of information. Future professionals of information should have the tools to educate users in its ethical use, so it becomes necessary to investigate if they are being trained precisely for such, allowing them to train users in the ethical use of information at the same time. The latter is the reason why this article will discuss the following subjects: 1. Comparative analysis: its methodology. 2. Comparative analysis as a mean to consider about the training and education on the ethical use of information in higher education institutions in Mexico. How comparative analysis allows to visualize a transverse perception of Ethics in Mexican higher education institutions. 3. Perspectives on the Investigation about the Organization of Information of Digital Photography for the Digital Library Author: Adriana Monroy Muñoz, Ph.D. student of Library and Information Studies, National Autonomous University of Mexico (UNAM) Abstract: Currently, libraries and their collections are established by a wide variety of resources, which demands the application of an effective description to offer access to information. Photography is included in these collections, particularly, digital photography which has had a bigger presence during the last three decades. Combined with technological advances, the digital library is incorporating into its collections the electronic resources and collections derived from the traditional ones. Not as a substitution, but to improve and offer other types of services and ways to access the catalog, as well as to offer the use of different tools, called “discovery tools”. The investigation in this area of study is based on an important foundation, the use of traditional techniques such as documentary investigation. This allows to establish a critical guidance instrument to choose authors and sources to be analyzed in the following phases of investigation. The subject of digital photography analyzed from librarianship has two linked ideas. On one side, the perspective of the organization of information and, on the other, the study of the photograph as an image. The latter constantly represents a multidimensional approach to consider due to the relation of this object of study with its own development as a work of art and the aesthetics, technological, and artistic techniques, as well as the graphic language, visual analysis theories, evolution of professional technique, visual communication, etc. Regarding the organization of information and fulfilling the idea that at a doctorate’s level, the student acquires the tools to generate new knowledge and critical thinking, another approach has been applied. Such approach leads to the observation, description, and analysis of the important changes in the theory for the representation of documentary entities in the library catalog, and the guidelines that regulate the description in the scope of Librarianship and Information Studies. Therefore, content analysis of the basic tools for library description, such as Anglo-American Rules of Cataloguing (RCA2r 2004) and the code RDA: Resources Description & Access (2011), leads to the qualitative analysis of the relevance to describe electronic resources, specifically, digital photography. Besides, elements that may be inadequate considering the own characteristics of digital photography are expected to be identified. On the other hand, until now, documentary entities are registered in the catalog considering the library description model, resulting in the identification of the main investigations about models of Entity-Relation (ER). This will help establish the model that will allow generalizations regarding the relations kept by digital photography as a work, manifestation, expression, and item. The model is mainly linked to the use of tools for its description and access in the digital scope. 4. Content Analysis Method in Scientific Literature Produced in the Areas of Librarianship and Information Sciences in Mexico Author: Celia Mireles Cardenas, Prof. School of Information Science, Autonomous University of San Luis Potosí. Mexico Abstract: In the beginning, content analysis was considered as a descriptive and quantitative technique, but according to the cultural, scientific, and technological progresses of society, its use has evolved until considering it a method that combines quantitative and qualitative aspects in its application. Currently, besides having important technological contributions for its application, several authors consider inference as the last instrument to be employed, which situates content analysis as an important method of qualitative investigation. This article studies the cases, manner of application, and results obtained from utilizing the content analysis method in the postgraduate theses carried out in the area of Librarianship and Information Sciences in Mexico, from the year 2000 to date, with the aim to identify and divulge its practical application in a specific context, such as Mexico. 5. Methodological research use documentary in the study of application of Linked Open Data in digital academic library Author: Eder Ávila Barrientos, M.L.I.S. student in Library and Information Studies in the National Autonomous University of Mexico (UNAM) Abstract: From the methodological use of documentary research (ID) in the study of the application of Linked Open Data in academic digital library presents a systematic procedure of inquiry, collection, organization and interpretation of information, which has helped explain the variables in our studied. By outlining the stages of document research, embodying the process that has allowed organizing and representing information used in the investigation. In turn, describes the planning that has guided the development of the same, and are the aspects that have been considered for the organization, analysis and interpretation of the information captured in our study. Documentary research has enabled a thorough review on topics that relate to our subject, employing techniques of search and information retrieval in various documentary sources. Thus, it was possible to compare the results we have obtained so far with other similar studies. Thus, because of the large amount of information currently available, any researcher worth his salt should know the main documentary sources and mechanisms dominate access, search, collection and organization of documentary information. The application of the ID has allowed the extraction of the necessary attributes that are interrelated in a comprehensive context for their respective study, where it seeks to identify, study and analyze the potential offered Linked Open Data for academic digital libraries, with particular emphasis on those that may impact their services and collections. Finally, we show the methodological advances regarding the study of the application of Linked Open Data in academic digital library that can generate an innovative alternative for research support in the academic context. 6. Digital Literacy and Social Investigation Methodologies Author: Fabiola Martinez Lopez, M.I.L.S. student in Library and Information Studies of the National Autonomous University of Mexico (UNAM) Abstract: According to Glister, Digital literacy is “the ability to understand and use information in multiple formats from a wide variety of sources when it is presented via computers”. The revision of the literature included authors such as Bawden, Australian Communications and Media Authority, and Martin. Most of the investigations performed before are quantitative. This has established the interest and concern to discuss the overview of Digital Alphabetization. Also, due to the expansion of technology, which has provoked different ways of communication, mainly in young people. A questionnaire of 23 items was applied to 19 degrees of the Iberoamerican University because the handling of technologies in their college training was considered important. From these degrees, a population sample from the Division of Social Studies was used: Law Degree and Degree on Administration of International Business. Additionally, from the Division of Humanities and Communication, a sample was obtained from the Communication Degree and Psychology Degree. The results obtained from the questionnaires will be presented. A comparative method will be used to discuss the findings. 7. Implications of Library State Laws on Information Services in Public Libraries Authors: Rocio C. Herrera Guzman, Ph.D. student Metropolitan Autonomous University-Iztapalapa. Mexico and Egbert J. Sanchez Vanderkast, National Autonomous University of Mexico (UNAM) Abstract: The National Network of Public Libraries (RNBP, for its abbreviation in Spanish) was established in 1983 and the General Law of Libraries was published in 1988. This law is of national observance. It indicates the tasks and obligations that each level of government (federal, state, and municipal) has regarding the establishment of public libraries, as well as the general principles for network operation. During the first decade of RNBP existence, library infrastructure (buildings) has increased notably, from 351 in 1983 to 5,120 libraries in 1994. Later on, actions centered on library services and maintenance were taken in the second decade. Likewise, financial mechanisms were promoted and created for the rehabilitation and improvement of present public libraries. Respecting the collections, they did not have a proportional increase compared to the number of libraries. In 1985, the General Regulation of Library Services is created, and modified in 2001. This modification establishes librarian functions, building installations ex profeso for libraries, as well as its adaptation for handicapped people. Digital services are also mentioned. The first state to elaborate its own library law was Puebla in 1978. However, some states of Mexico begin the task of developing their own library laws until 2001. Currently, 10 states have their own law. Thus, the importance of the following, knowing about services offered by the libraries and their situation in states with their own law; realizing if the situation before having their own law changed or remained the same; and understanding library state laws, to verify if they are a copy of the General Law of Libraries or they have been adapted to the local context of each state. Qualitative and quantitative methods will be applied to answer these unknown issues. A qualitative review of law contents will be performed, and the number of libraries will be quantified in each network of state libraries with their own law. Besides, a questionnaire will be applied to the coordinators of state networks, chosen for obtaining the elements that will allow us an overview of the libraries from states with their own law, and the services offered by them to their communities. 8. Internet infodiversity: state of the art and future trends Author: Jonathan Hernández Pérez, Ph.D. student, Library and Information Studies, National Autonomous University of Mexico (UNAM), Mexico Abstract: Infodiversity is defined as the defense of the existence of multiple and diverse manifestations of information, which implies the convergence of different types of information. In this context, infodiversity can be studied from its manifestations and can be applied to a specific geographical area, media or time period, thus the object of study in this research is Internet. This paper aims to develop the manifestations of infodiversity on the Internet, through its five aspects; plurality, recovery, conservation, availability and free access to information. It also discusses issues related to privacy, censorship and freedom of expression on the Internet. This study also highlights that infodiversity has existed since humans began to produce information and encompasses all the information produced by humanity from different social groups in all historical periods and also explain the role of the library in the infodiversity. From a methodological perspective, it is important to mention that the achievement of this paper has been based on information and statistics from international organizations that have been selected according to their relevance to each of the elements of the infodiversity.
SESSION TITLE: Information Policies in Science Coordinator: Carla Basili, Consiglio Nazionale delle Ricerche, “Sapienza” University of Rome, Italy Scope & rationale: Knowledge circulation and scientific information flow have acquired a strategic importance to European economy since the launch in 2000 of the Lisbon Strategy for a knowledge-based economy. As a consequence, it is claimed that improved availability, access and persistence of scientific information will play a vital role in fostering research & development and promoting innovation. Against this context, the session addresses some of the many different aspects of information policy, in the Sciences in general, and in the Humanities more specifically.
List of papers 1. The European vision on Scientific Information Author: Carla Basili, Consiglio Nazionale delle Ricerche, “Sapienza” University of Rome, Italy Abstract: Through an examination of official documents from the European Commission, the evolution of policies for scientific research in Europe is outlined, as well as their intrinsic connection with the strategies for economic development in the European Union. Within this context, the analysis focuses in particular on policies for scientific information, that unfolds along different thematic strands of policy, such as access to publications, access to scientific data, research infrastructures, digital preservation and curation. The above constitutes the institutional bases and the concrete foundations of the research project Information Policies in Science, which is briefly outlined at the end of the paper. 2. Correlation and regression between proprietary and open access scientometrics tools -an exploratory study Author: Angela Repanovici, Transilvania University of Brasov, Romania Abstract: Although many authors believe that their work has a greater research impact if it is freely available, the dedicated studies which demonstrate this are only a few among the literature. This article is an exploratory study about correlation and regression between Web of Science, Scopus and Google Scholar articles impact and visibility. We started with research evaluation tools, like Scival. We identified top authors of Transilvania university of Brasov and principal research competencies. We obtained data strings regarding the activity of these 85 top professors, number of citations, data strings related to the number of indexed articles and Hirsch index calculated in Scopus. Similarly we get data for the same professors using the scientometric database Web of Science. We get sets of data for the same professors using the software Publish or Perish, which is indexing Google Scholar. We statistically analyse the three data sets using Data Analysis statistics ANOVA and histograms. A strong correlation between the existing open access articles indexed in Google Scholar and the number of articles in Web of Science database is demonstrated. We determine the coefficients of regression equation, considering linear regression. We demonstrate what the dedicated literature just anticipates: open access increases the research impact and the number of indexed articles in the other scientometric databases also increases. 3. Altmetrics: a case study on information practices of humanities scholars Author: Anna Maria Tammaro, University of Parma, Italy Abstract: The presentation focuses on a case study of information practices of humanities scholars in Italy. It is based on a survey promoted and financed by Fondazione Rinascimento Digitale and on the findings of a later investigation of humanities scholars in the University of Parma. Peer review is the preferred evaluation methods in the humanities, limited however to the published traditional literature and used as pre-publication filter. It is supposed to be a “subjective” judgment and often combined with more objective measures of impact for published academic work (Impact Factors, h-Index). Altmetrics is expanding the notion of scholarly community, where scholars are increasingly communicating over the Web and scholarly publications are more and more digital and interdisciplinary. The methodology is based on the observation of the information process. The Ellis model of information seeking has been used including: searching, collecting, reading, writing and collaborating, with two or more primitives distinguished for each activity Additionally, in the electronic environment “the flow of seeking, using, and creating information" is becoming seamless and interdisciplinarity of digital publications is observed (Borgman 2011). The findings can demonstrate that Altmetrics measurements are not just the products of judgments and biases on the part of publishers and a closed scholarly community; they are powerful descriptions of aggregated scholarly activity that enable a kind of self-understanding, facilitating the evaluation of impact. 4. The Evaluation of Research in the Humanities: A Comparative Analysis Authors: Chiara Faggiolani-Giovanni Solimine, “Sapienza” University of Rome, Italy Abstract: This paper presents the objectives, the methodologies and the preliminary results of an in-progress investigation into the evaluation of research in the humanities, through experimentation in historical sciences, philosophy, pedagogy and psychology, utilizing the Sapienza University of Rome institutional database, which systemically collects scientifically produced data of the teaching and research staff of the University. The premise of the survey is that the humanities do not enjoy a special status by virtue of which it can be exempt from to bibliometric analysis: internal quality of the research itself, the impact and the importance in the scientific community are all characteristics which belong to the hard sciences as well as to the humanities. The objective of the research is to develop some tools for evaluating the research that are consistent with the evaluation criteria used in the hard sciences, through the integration of quantitative, qualitative and biblioteconomic tools. 5. Library and science indicators: towards a new paradigm to assess the library and information services as an input to the academic processes Authors: Carla Basili – Markku Laitinen – Jarmo Saarti, Consiglio Nazionale delle Ricerche, Italy; National Library, Finland; University of Eastern Finland Library, Finland Abstract: During the past few decades, the university libraries have changed their paradigm from offering collection-based services towards promoting access and digital use of scientific resources. At the same time, the quality assessment of the university research became integrated into academia. One basic assumption in this paper is that the scholarly communication process is inherently intertwined with research and development (R&D) activities and thus the measurement of their success should also involve an assessment of the contribution of the library. The aim of the paper, therefore, is to describe the up-to-date statistical standards and indicators for both libraries and higher education institutions, emphasizing the need for integration and/or their correlation. In addition, some proposals are made about how to improve co-operation between the library and R&D-processes. 6. Digital preservation: an open-source architecture Authors: Giancarlo Birello, Valter Giovanetti, Ivano Fucile, Cnr-Ceris, IT-Office, Anna Perin, Cnr-Ceris, Library, Italy ACNR-Ceris IT Office and CNR-Ceris Library are involved in a digitisation project promoted by Bess (Electronic Library of Economic and Social Sciences in Piedmont Area, Italy) and commissioned in order to handle all the post-scan of the digitisation process of different collections, part coming from partners of Bess and part from other Institutions of the Piedmont Area (like, for example the “ILLUSTRATO FIAT” review from the Centro Storico Fiat). The Poster analyses the strategies adopted to establish the digital library of Bess and the main open-source software used (Islandora, Fedora Commons, Drupal, etc…). The repository is OAI-PMH compliant and is indexed in Cultura Italia, OpenDOAR, BASE, The University of Illinois OAI-PMH Data Provider Registry, IESR, ROAR, WorldCat Catalogue, Pleiadi and (soon) also in Europeana.
SESSION TITLE: Information Literacy in the curriculum across Disciplines Organizers: Anthi Katsirikou, Ageliki Oikonomou, Konstantinos Kyprianos, University of Piraeus Library, Greece Scope & rationale: A vast amount of models and terminology has been developed globally by libraries and other organizations and associations to define the skills that must someone have in order to be information literate. In the era of information plethora and digital technology, the information literacy skills are becoming more and more necessary. Universities worldwide and especially academic libraries have early realized the importance of information literacy and they started to provide tools and programs to their students. These tools and programs were aiming to help students to recognize when information is needed and have the ability to locate, evaluate and use effectively the information needed. Besides, this is the definition of information literacy according to ALA. Nowadays, information comes in many formats and forms and its validity and its quality is not always guaranteed. Students must develop new cognitive skills in order to use this information succinctly and efficiently. Additionally, the specialization in disciplines made prerequisite the information literacy to interfere with the curriculum. In these lines of thoughts, many universities and institutions around the world are starting to endorse information literacy into the curriculum. Nowadays, many universities and institutions around the world are endorsing the information literacy into the curriculum. The purpose of this session is to present innovative proposals, applications and syllabus regarding the subject information literacy that run into the disciplines in regional and international level and the benefits of such a venture. Topics of interest: Case studies and best practices Creative instruction of information literacy skills Critical thinking Information literacy across the disciplines Information literacy in the curriculum Innovative programs Policies and models Teaching information literacy across disciplines Teaching information literacy in academic libraries List of papers 1. Information Literacy of LIS students: gathering and synthesizing sources for a literature review Author: Naresh Kumar Agarwal, Graduate School of Library and Information Science, Simmons College, Boston, USA Abstract: Information literacy is understood as the key set of skills needed to recognize when information is needed, the ability to locate and evaluate this information from a variety of sources, and the ability to use the information gathered effectively to fulfil the task at hand. Conducting a literature review for an evaluation research proposal in Library and Information Science (LIS) calls for higher order skills with the ability to find, gather and synthesize multiple sources to create a coherent narrative of the prior work done on the research topic. LIS students are often found struggling through the process. At times, they create an article-by-article summary rather than a synthesis of the literature. Despite the huge and growing amount of literature, there is a lack of effective tools and processes to help students make sense of all the information, find the needle(s) from the haystack and to connect the dots. In this study, the information seeking behaviour of 28 LIS students working on a research design and literature review assignment for an ‘Evaluation of Information Services’ course will be studied. A set of scaffolds were provided to help students develop the required information literacy skills: 1) lecture and instruction video 2) workshop by the librarian 3) an Excel sheet template for summarising each article and creating themes across articles 4) working with a partner 5) peer feedback 6) instructor feedback. In the 1-month period when students worked on the assignment, they were asked to maintain an online journal with 3-5 posts reflecting on their individual processes of working on the literature review. This study will evaluate the student reflections, the peer feedback, their literature review assignments, as well as student responses in a survey questionnaire to ascertain which scaffolds were most useful to them in learning to carry out the review. The survey will also ascertain the role of each scaffold in different phases of the literature review process – when starting, mid-way and in the end. Insights gained from the study should shed light on the process by which students conduct a literature review, as well as their fears, frustrations and triumphs. Findings will especially be useful for information literacy instruction across disciplines by highlighting the sets of tools, sources and scaffolds most useful in different phases of the literature review process. 2. Learning and teaching theories, instructional strategy and instructional design for information literacy programs: an IL model for academic libraries Author: Kyriaki Balta, University of Macedonia Library, Scientific Information and Documentation Department, Greece Abstract: Information literacy (IL) is world widely acknowledged these days as a set of basic skills every citizen of a modern society should have in order to participate in it and solve problems on personal or professional basis. Changes in educational thinking, the explosion of digital information and the rapid advancements in technology comprise major challenges academic libraries have to face when it comes to their educational role within the institution they operate. Academic librarians, as facilitators of the educational procedure, design and deliver IL programs. In most cases they even take up a new role as instructors in these programs, bringing the academic library in center of the institution’s educational procedure. This necessitates the acquisition of new skills, besides the ones gained by their typical library training, such as instruction skills, pedagogical skills, educational design skills in order to become effective instructors. IL is a fundamental element in every step of a person’s educational path from elementary school to postgraduate studies. Such programs should promote active thinking and engagement to the students and not passive perception of pre-constructed data and educational material. They should result in a set of skills acquired by actively thinking students which are able to use them not only during their studies but for their whole lives. More than a century, models for the design and provision of IL programs in higher education have been a major discussion topic for many researchers. Several models have been proposed and analysed covering subjects from the adaption of a learning theory up to the design of the educational material. The proposed model consists of 6 elements aiming not only to describe the educational goals, techniques and material of the program to be applied by any academic library but to also enable the University’s students to approach IL as an integrated learning environment. 3. Integrating Information Literacy into the curriculum: creating and implementing an information literacy curriculum map Author: Leslin Charles, Coordinator, Information Literacy Instruction, Berkeley College, USA Abstract: In this digital age, the onus lies on librarians to prepare students to be successful lifelong learners who are agile information seekers that adapt to changing modes of information delivery and are selective, critical, ethical users of information in all formats. With limited staff, a burgeoning student population, and constantly evolving curriculum, how can we ensure that students are receiving a systematic/hierarchical set of Information Literacy competencies? By creating and implementing an Information Literacy Curriculum Map which provides a cohesive delivery of Information Literacy skill building across the curriculum. This session will address the creation, structure, and implementation of an Information Literacy Curriculum Map as a means of formally integrating Information Literacy into the College curriculum. This includes the creation of learning outcomes that adhere to the ACRL Information Literacy Standards and compliment assignments and learning opportunities across the curriculum of Berkeley College. The Map has been implemented in conjunction with our existing Information Literacy Assessment Plan which is thorough and includes Information Literacy Learning Outcomes, Peer Assessment, and Program Assessment. The purpose of the Information Literacy Assessment Plan is to determine whether our Information Literacy programs and services achieve the intended outcomes and to use these assessments to improve the quality of said programs and services Topics will include: A Rationale for IL Curriculum Mapping A shift in the role of Library Liaisons Curriculum Change Gaining Faculty Buy-in An Institutional Perspective Using technology to leverage instruction Attendees will come away with a clear understanding on how to structure an IL Curriculum Map and how to gain buy-in within the library and externally. Further they will come away of an understanding of the changing role of the librarian as we accept that traditional Information Literacy Instruction will serve us as we create our Information Literacy programs but that more sophisticated approaches are needed as the institution increasingly acknowledges our value. 4. Assessing Information Literacy skills among undergraduates: the case of Food Technology and Nutrition School at the Alexander Technological Educational Institute of Thessaloniki Authors: Margarita Chatzilia¹, Emmanouel Garoufallou¹,², Vasiliki Mole¹, Thanasis Vafeiadis¹ ¹Alexander Technological Educational Institute of Thessaloniki – Library, Greece ²Department of Library Science and Information Systems, Greece Abstract: The purpose of this study was to assess Information Literacy (IL) skills among students in the School of Food Technology and Nutrition at the Alexander Technological Educational Institute (ATEI) of Thessaloniki in order a) to provide user- centered IL Library courses based on specific discipline and subject according to the students’ information needs; b) to facilitate the design and implementation of the new web based IL tutorial Callisto;c) to demonstrate the need for integrating IL Library courses into the two academic departments of the school, the Department of Food Technology, and the Department of Nutrition and Dietetics; d) to explore students’ self-efficacy belief in IL. A questionnaire was designed and distributed to undergraduate students of all semesters during the academic year 2012-2013 in both departments of the School in order to collect quantitative data. Results indicate that a large amount of students of all semesters show insufficient or no knowledge of basic IL skills in all fields of a research process. They show a limited ability in putting together a research strategy, in distinguishing and using library research tools, in evaluating retrieved results, in conducting a research paper, in using results in a legal and ethical way and in conducting bibliographic references. The survey also examined self-efficacy perception of students in the specific departments. Results indicate that students obtain a positive perception of self-efficacy regarding IL skills. The value of this study has to do with a) the assessment of specific IL skills among students of all semesters, and b) students’ self-efficacy perception for IL skills, both in this particular School of ATEI. Therefore, user-centered - according to specific discipline and subject - improvements in IL Library programs can be designed and implemented, in order to meet sufficiently students’ IL needs. 5. Implementing critical thinking in cross disciplinary programs: a framework for global literacy Author: Barbara D. Farah, Adjunct Professor, University of Maryland University Center, USA Abstract: The globalization of the Internet has driven critical thinking beyond the realm of libraries, classrooms and boardrooms. Global literacy is needed now more than ever before if the complex problems of humanity are to be solved in a reasoned and rational way. In order to enable students to reach their full potential in increasingly complex environments, a literacy model that can adapt both to the curriculum and to the boardroom environment is evident. A model program that has its genesis in the Writing/Composition/Research curriculum at the University of Maryland informs critical thinking by engaging the components of information literacy as a vehicle that encourages problem solving and conflict resolution. Students select one of three basic themes that ask questions about how online technologies are changing the way we live, what it means to be human, or what role technology should play in a specific area. Increasingly complex research projects that examine both domestic and international debatable research in manageable frameworks are developed over the length of the course by students. The research design of a topic is developed by analyzing and synthesizing communications, interviews and studies of complex issues while immersed in a seemingly borderless information environment. Because this model is broad, it is easily adaptable to topics ranging from financial literacy to military literacy. As librarians, skilled in retrieving, managing and organizing information, we can move beyond the borders of library literacy to join in collaborative pedogological efforts to teach critical thinking and information literacy across the curriculum. 6. Forging new alliances through LMS’ (Learning Management Systems) Author: Sigrid Gimse, Norwegian School of Business, The Library, Norway Abstract: 1. Introduction Instruction Librarians are always on the lookout for new ways to implement Information Literacy within courses. One way is to work through the Learning Management System at your Institution. This is what we have done at the Norwegian Business School in Oslo. In the LMS we’re able to market resources relevant to any given assignment or case, alongside with tips and tricks on how to use them. Jackson (2007). In 2012 we’ve had a run-through of all the courses on the Bachelor level to see if there were any unmet needs in relation to cases or assignments given by the Faculty. This led to the identification of several possible courses. 2. Access to the courses I was given access to all the courses at the LMS through my function as a “superuser” of the LMS. We chose the courses with the most students, and only those who were going to deliver a major assignment during the semester. We then went on to analyze these assignments to find what we could supply them with. We also had to see to that we didn’t give them too much, i.e. we weren’t supposed to solve the cases for them. 3. Results These efforts have been received exceedingly well by the Faculty when prompted for affirmation of our material. This has extended the cooperation between instructions librarians and Faculty in new directions and into new courses and started up new alliances with members of Faculty with which there were no fruitful relations. Jones (2012) We hope this can lead to better use of the Library resources and more engaged students and keep our Faculty interested and satisfied with the work we do. We always need to strive to stay relevant and prove our worth, as we see ever stronger trends towards student self-sufficiency and Google dependency. We would of course prefer to meet all our students face to face in class to teach them. This is often not possible due to shortage of time and capacity. This new way of connecting with the students can be a way to facilitate their way to information literacy, with reasonably small resources involved. 7. Tutoring an information literacy course – a new challenge for subject librarians Authors: Krista Lepik and Vilve Seiler, University of Tartu, Estonia Abstract: This paper presents a view to a credit bearing online course about information literacy skills through the eyes of subject librarians as tutors. Several aspects of becoming and being a tutor are outlined, thus providing some useful material for our colleagues who might also consider starting a similar course. One of the important tasks of subject librarians in the University of Tartu Library is to teach information literacy. In 2006 we developed a model for web-based teaching of information literacy which has deemed useful through following years. Based on the same model we created an advanced course for doctoral students, in this case the course was added to the PhD curricula as a university-wide elective subject. The course ‘Introduction to Information Research’ is now integrated into all doctoral curricula as a subject for developing an important lifelong and transferable competency. It is taught every spring semester as a credit bearing course in the virtual learning environment Moodle, about 100 doctoral students enrol each year. The aim of the course is to offer knowledge and practical skills in searching professional scholarly information and in information management – both skills are crucial to complete the doctoral dissertation. The course is suitable for all specialities as all subject librarians are teaching it by supervising the students of their specialities. For the course, user-centred active learning has been applied as the instructional approach. In frames of course assignments the doctoral students perform information searches relevant for their topic of doctoral dissertation, and receive feedback from subject librarians. In order to obtain effective information searching skills, time and focusing is needed – thus, this course provides the students an opportunity to critically assess or reflect results of information searches and the entire information searching process. What makes the course special is that it is developed and taught by subject librarians. Conducting a focus group with the subject librarians tutoring the course has given some clear and compact insights about subject librarians’ evaluations of the course. Although the profession of a librarian entails an educative component, librarians are not always trained to be teachers. So some of the attention has also been paid to the process of development from a librarian to a tutor. As giving feedback about the course assignments is not the only task of the subject librarians, a look has been taken to the ways of fitting the work of tutor into other tasks related to the everyday work. Eventually, as mentioned, the subject librarians’ evaluations about the pros and cons of the course model are presented. 8. Incorporating Archives-based Research into the Curriculum: A Collaborative and Outcomes-based Approach Author: Verónica Reyes-Escudero, University of Arizona, UA Libraries, Special Collections, USA Abstract: In the last decade Special Collections and Archives at academic institutions have received a great deal of attention. Special Collections have become the area where academic libraries can distinguish themselves based on their unique holdings. Leveraging the importance of the archive’s holdings can bring about a multitude of benefits ranging from increased student engagement, to better student learning, to donors funding research awards. At the University of Arizona Libraries (UAL) Special Collections, innovative approaches to instruction are taking place that go far beyond the classroom. In collaboration with several faculties over several years, Special Collections staff at the UAL has used the instruction experience to forge relationships with departments from Journalism, to History, to English. Working collaboratively to develop outcomes for student learning, faculty and librarians have had repeated success with familiarizing students with primary source material, incorporating archives into their research and further developing a deep understanding of the rolearchives play in our lives and the importance of these for our historical record.At the UAL, students have taken what they have learned from their Special Collections instructional experiences and showcased their learning to the campus in a variety of ways, from panel discussions to documentaries. The results of which include inspiring donors to develop endowments to further student research in the archive. In this presentation, Verónica Reyes-Escudero will discuss ways in which Special Collections librarians and archivists are uniquely positioned to form collaborations across campus to provide rich and engaging student learning experiences. She will further discuss practical ways in which teaching with primary sources can provide avenues for outcomes-based learning as well as how instruction can be taken beyond the classroom to showcase student learning to campus constituencies and donors. 9. Integrating information literacy into English course for academically unprepared students Author: Lyndsay Smanz, Lecturer, University of Wisconsin-Milwaukee, School of Information Studies, USA Abstract: This presentation will focus on University of Wisconsin-Milwaukee’s (UWM) efforts to teach information literacy to academically unprepared students. UWM is strongly focused on retaining students and improving graduation rates. The Academic Opportunity Center (AOC) at UWM helps students who wish to further their education in college and show academic potential, but are not adequately prepared for university study based on their high school GPA or test scores. These students take a number of remedial classes and specially designed classes to help them build the skills they need to be successful. Since the UWM Libraries’ are not able to offer credit bearing classes, the School of Information Studies (SOIS) offers a one-credit “Information Literacy” class. This 8 week course, based on the ACRL information literacy standards, helps students learn how to navigate the information world, focusing on information resources needed to produce quality, college-level research assignments. This includes effectively locating, evaluating, and ethically using the information. SOIS has partnered with AOC by offering and promoting this course to these students who are often unprepared to begin college-level research and writing. This past year, the course was required by AOC students taking English 102 and the syllabus was designed to focus on the specific needs of the final research paper for the English 102 class. This allowed the English 102 instructor to spend less time talking about sources and research, and more time working on writing skills. We hope to continue and enhance this partnership in the future and make the Information Literacy class a requirement of all AOC students, and be able to assess and gather data on student success and retention to use as a springboard to further promote the class to other populations on campus. The presentation will contain information on SOIS’s experience of teaching information literacy to this vulnerable college population and trying to forge relationships with departments and programs across campus. 10. Mapping transliteracy Author: Dr. Suzana Sukovic, Head of Learning Resource Centre, St.Vincent’s College, Potts Point, Sydney, Australia Abstract: Although information literacy has been recognised as one of key skill sets, high school students rarely become information literate in a systematic way. In Australia, information literacy is not explicitly integrated in curricula. Like in many other parts of the world, the development of information skills depends on individual teachers and their departments. At the same time, distinction between information, digital and media skills, and their relationship to the curricula is far from clear. This paper proposes transliteracy as a framework for considering a range of related skills and suggests a model for integrating transliteracy in the curriculum. It outlines an initiative to systematically develop students’ transliteracy in an independent high school in Sydney. The process has been ignited by preparations for the first phase of the new Australian Curriculum, which will gradually replace existing state-based curricula. The process of curriculum mapping and integration of transliteracy is led by the College library, which has already explored some innovative ways of developing transliteracy skills through project and scenario based learning. Insights from these explorations will be discussed in the presentation. 11. Engineers and information literacy: an oxymoron or a need? Academic and information literacy for future engineers Authors: Dina Vrkić¹, Jelka Petrak², Bojan Macan³ ¹,²Central Medical Library, School of Medicine, University of Zagreb, Zagreb, Croatia ³Library, Ruđer Bošković Institute, Zagreb, Croatia Abstract: Engineering studies are mainly based on problem-solving and computer skills teaching. As a result, all students are ICT literate, but are not familiar enough with academic values, process of information communication and use of information resources. One way to solve this problem could be to provide cross-curricular course with that content. An example of possible course could be an academic and information literacy course “Research, Publications and Responsibility in Science” at University of Zagreb, Faculty of Electrical Engineering and Computing for the graduate students. The aim of this paper is to present functionality of the components of the syllabus for engineering students through mandatory forms of literacy. The paper will present syllabus outline and describe examination model based on simulation of writing and submitting a scientific paper. Test results will be analyzed to prove the efficiency of such examination method, particularly as a long-term model for teaching academic and information literacy.